Returns & Refunds

Vapes are consumables that go in your mouth, so once a device is opened, hygiene rules prevent us from restocking it. That single fact shapes most of this policy. Everything else — how to file a claim, what qualifies, and when money comes back — is laid out below. Disposable Vape Shops sells to US adults 21+, with card payment collected at checkout.

Last updated: June 2026.

At a glance

• You have 30 days from delivery to report a damaged, defective, or wrong item.
• Claims are made by email with photos: send them to service@disposablevapeshops.com along with your order number.
• Opened or used products are not returnable — hygiene and safety rule this out.
• Approved refunds go back to the original payment method within 5–10 business days of approval.

The 30-day claim window

Report any problem within 30 days of the delivery date. Claims raised after that window are generally not accepted, so check your order soon after it arrives — a quick report is the fastest path to a replacement or refund.

What qualifies

Three situations entitle you to a replacement or refund:

• Shipping damage — the device or its box was visibly harmed in transit.
• Factory defect — a unit that fails straight out of the packaging, such as one that never fires or won't take a charge.
• Wrong item — the product, flavor, or count in the box doesn't match your order.

Hold onto the item and all packaging while your claim is open — the photos you send of both are what we review.

What doesn't qualify

Because vapes are single-use consumables, we cannot accept:

• Any product that has been unsealed, puffed on, or otherwise used.
• Buyer's remorse or a disliked flavor after opening.
• Claims filed past the 30-day deadline.

Still-sealed, never-opened products fall into a gray area we handle individually — write in and we'll tell you whether yours can come back.

Filing a claim

Photo evidence within the 30-day window is how every claim is made. Send one email to service@disposablevapeshops.com containing:

• The order number, plus the name or email on the order.
• Which product(s) had the problem.
• A sentence or two describing what went wrong.
• Clear photos of the item and its packaging showing the issue.

Don't mail anything back on your own — hold off until our reply tells you the next step, so the claim gets credited properly.

Replacements

Once photos confirm a damaged, defective, or wrong-item claim, you choose between a replacement or a refund of the affected item. For verified claims of this kind, replacement shipping is on us — you won't pay postage to have the correct or working product sent out.

Refund timing and method

Approved refunds are issued to the original payment method and typically post within 5–10 business days of approval; your bank's processing speed determines the exact day it appears. You'll get an email confirming the amount before it's issued, and the refund covers the eligible item(s) — nothing more, nothing less.

Not sure if you qualify?

Edge cases happen. If your situation doesn't fit neatly into the rules above, email service@disposablevapeshops.com and describe it — we'd rather look at it than have you guess.