Follow your parcel
Give us any one of three things — the order number, the email on the order, or the phone — and we'll pull the latest carrier scan. No login needed.
What each status actually means
- Pending payment
We have the order; the charge hasn't settled. That usually resolves in minutes — past the 2-hour mark it means the card declined, and the order cancels itself.
- Processing
The charge went through and the order sits in the pick queue at the warehouse. Tracking hasn't been created yet.
- Shipped
The carrier has scanned the box. A tracking number hits your inbox inside 30 minutes.
- Out for delivery
The parcel is on a truck and due today — this one comes from the carrier, not us.
- Delivered
The carrier logged a delivery scan at your address. Nothing there 24 hours later? Jump to the lost-package answer in the FAQ below.
- On hold
Something needs a human look — a bad address, a payment flag, an age-verification check. Expect an email from us inside 24 hours.